Apply for position: Field Support · Home Instead Recruitment
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Apply for position: Field Support

Maidstone

An outstanding career opportunity has arisen for a Field Care Supervisor to join the Maidstone office for the country’s leading Home Care provider, Home Instead Senior Care.

Home Instead are leading the revolution in home care and changing the face of ageing across the globe.  As a result of our continued success and growth we have an opportunity to find a unique professional to add to our multi award winning team.

As our Field Care Supervisor you will be proud to represent us and be an ambassador for the excellent service we provide to our clients.  You will be part of an organisation that strives to be outstanding in all aspects of its client’s experience.

You need to be energetic, a great communicator, with exceptional organisational skills.  You need to have a passion for providing high quality customer service and will have previous experience in a co-ordinating, logistics or scheduling role. 

Personality is key to being successful as the job will involve creating strong relationships with all members of Home Instead from management to CAREGivers to clients.

You need to understand and value the importance of having fun at work and loving what you do!

Our Field Care Supervisor will be based in the community and will be the vital link between the office, our clients, and our CAREGivers.  You will report to the registered Care Manager.

You will be part of a team consisting of 2 senior CAREGivers who will work closely together with you.  This is an exciting opportunity for an ambitious, self-motivated individual to develop this team as the business grows.  We are looking for someone to take this role and make it their own.   We are looking for someone that has ambition to take this job to the next level with hard work and commitment in the near future it may lead to our next Care Manager.

Your main responsibilities will be to ensure our clients are receiving the highest level of care and support that they have come to expect from Home Instead.  You will work closely with our excellent team of CAREGivers supporting them in their day to day activities. 

You will be involved with the clients from initial consultation, care plan preparation to handover to the operations team. You will be responsible for completion and collation of all relevant paperwork for the client file.  You will closely work with your clients and identify and report changes in their care needs to the registered Care Manager.  You will be responsible for updating all information and ensuring our compliance with CQC.

You will be responsible for supporting our CAREGivers, and introducing  CAREGivers to existing clients.  Supporting new CAREGivers through shadowing and mentoring in the early stages of their Home Instead journey.  Observing new CAREGivers and collating evidence as being competent to work alone for sign-off by MBM. Coach and mentor our CAREGivers as required.  Assisting our CAREGivers and our Trainer with the Care Certificate and medication competencies.  You will carry out CAREGiver support visits, supervisions and touchpoints.

You will be available to provide care as and when needed and you will be the first response for emergency visit cover to clients as required.

 

People Planner
Scheduling

You will liaise closely with the Care Co-ordinator on this matter. 

Scheduling experience is an advantage.  You will need to factor into your role the importance of keeping the CAREGivers happy and content during their Home Instead journey. 

  • Working with the CARE Co-ordinator. The CARE Co-ordinator will create the schedules on People Planner at least one week in advance with no unallocated visits.  Any unallocated visits you will need to be aware of;
  • Putting on People Planner all CAREGiver holiday requests, appointments, availability/unavailability. You will need to be aware of any periods of high
  • CAREGiver absence;
  • Working with the CARE Co-ordinator. Putting all client requests regarding their visits on the schedules. 
Oncall

Within the team you create you will work on a rota system to make sure that all weekend calls are covered and that the weekend “oncall” phone is manned at all times.

It is essential that the CAREGivers and clients are supported out of office hours.

Skills
  • You will need a good understanding or all Microsoft Office Programs (Word, Excel, Outlook)
  • Minimum 5 GCSEs including Maths & English
Experience (not essential full training given)
  • People Planner
  • Mobizio
Job Details
  • Competitive salary based on experience
  • Reward Scheme
  • Pension Scheme
  • Career development opportunities
  • Full UK Driving Licence required