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Apply for position: Care Coordinator

East Northants

Care Coordinator (Scheduler)  Weekend

Home Instead Senior Care East Northants – Wellingborough, Northamptonshire

Home Instead East Northants is an award-winning provider, specialising in consistent, personalised and quality care for clients in their own homes. This is a rewarding opportunity where you’ll become a part of a team that is passionate about building relationships.

We are seeking a Care Coordinator (Scheduler) to join our busy scheduling department primarily at the weekends. We provide care to our clients 24 hours a day, 7 days a week.

Responsibilities Include:
  • Allocation of calls to CAREGivers, ensuring continuity of care for our clients.
  • Coverage of immediate calls.
  • Support other departments by undertaking client care calls, and client introductions as required.
  • Responsible for the out of hours phone during the working period as scheduled on a rota basis
  • Answer the main office phone promptly, transferring to relevant departments, taking messages, and handling any concerns.

 

Ideal Candidate:
  • Excellent communication skills – telephone and email
  • Competent IT skills – ability to understand and learn scheduling system
  • Influencing skills
  • Passionate about quality care and the well-being of our clients.
  • Must be able to work well under pressure and to work to tight deadlines
  • Experience in the care industry is not essential
  • Driver is preferable as our clients like to be taken out and about if providing care, and when completing introductions.

 Closing date:

31st October 2018

Interviewing:

From week beginning 5th November 2018