Apply for position: Care Coordinator · Home Instead Recruitment
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Apply for position: Care Coordinator


You need to be aware that:
  1. The basic starting salary is £19,000 per year rising to £19,500 upon successful completion of (a) the application process; and (b) a three month probation period.
  1. Staff have access to certain other benefits such as a pension scheme. Your holiday entitlement would be 20 days per year plus one day will accrue for each completed year of service to a maximum of five days. You also have a Bank Holiday entitlement.
  1. Your basic hours would be 8.30 to 5pm weekdays.
  1. Being part of the Company on Call Rota with the Care Management Team is a pre-condition. A supplement is paid for any weekends on that On-Call Rota.

Co-Ordination Officer – Detailed Job Description

Main Role Objectives:
  1. The Office Co-Ordination Officer is expected to perform a variety of duties in the co-ordination of scheduling services for clients of the Company.
  1. You will be responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
  1. You will be responsible for other duties such as leading invoicing, payroll and other matters as described below and otherwise such as the Care Manager and Owners may reasonably require.

The Primary Duties of the Role:
  • To lead and organise all rotas and CAREGiver staffing requirements
  • To ensure all staff and clients are aware of working schedules and ensure staff are monitored as necessary
  • To be responsive to changes in the schedule and liaise with relevant team members
  • To lead the technical support and operation of the scheduling (we use the People Planner system) and monitoring technology (we use the IQ system) the Company uses now or in the future – to include making such inputs and checks of data and adjustments as are necessary
  • To lead and organise timely and effective regular monthly (or bi-weekly) Client Invoicing – to include making such inputs and checks of data and adjustments as are necessary.
  • To lead and organise staff payroll (as adjusted/supplemented for statutory benefits, tax, pension payments, expenses, and other relevant compliance) relating to both CAREGivers & Office Staff – liaising with the Company accountants as necessary
  • To ensure the Owner’s Monthly Scorecard (data set) is submitted to National Office on the appropriate date
  • To undertake any support, technical or administrative duties as required by Franchise Owner(s) or Care Manager
  • To be part of the Company on Call Rota with the Care Manager and Care Quality Lead
  • To be accountable for the effective execution of the Primary Duties (above) and Secondary Duties (below) to the Care Manager as immediate line manager and thence to the Franchise Owner(s)

Secondary Duties:
  • To co-ordinate staff holidays and other time off
  • To help answer CAREGiver/Client enquiries/ refer these on as appropriate
  • To help support any relevant CQC and related compliance
  • To lead the management and administration of Direct Debits and liaison with Eazipay/ such other provider of such services as necessary
  • To ensure effective credit/late payment control alongside the Owner
  • Run off reports required by the Owners including monthly pre-checking and evidence for HMRC National Minimum Wage compliance
  • Liaison with the company’s independent book-keeper, accountants, financial advisers and pension body as necessary
  • Support the Company Owners with GDPR (data protection) compliance
  • Support MAR Chart collection and co-ordination
  • Support PEAQ survey
  • Support such other matters as may be reasonably be required by the Care Manager or Owners from time to time

Person Specification:
  • Good understanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.)
  • Minimum 5 GCSE’s including Maths and English/equivalents
  • Good clear telephone manner
  • Experience in / evidence of suitable training in office administration
  • Excellent organisational and general office skills
  • Willingness to undergo any suitable agreed training and to implement such ongoing changes as may be required by the Care Manager, Owners and National Office
  • Team player